Shipping
Shipping at Prime Choice Pets
Every order ships in plain, recyclable packaging. Here's what to expect.
Rates
- Free shipping on orders over $49 to the continental United States
- Flat $4.99 on orders under $49
- International: calculated at checkout based on destination and weight
Delivery Times
- Continental US: 5–10 business days after processing (most orders process in 1–3 business days)
- International: 10–20 business days depending on destination and customs clearance
Delivery times are estimates, not guarantees. Delays at customs or carrier networks are outside our control.
Tracking
You'll receive a shipping confirmation email with a tracking link as soon as your label is generated. If the email doesn't arrive, check your spam folder, then contact us at contact@primechoicepets.com and we'll resend it.
Common Shipping Questions
Can I update my delivery address?
Email us at contact@primechoicepets.com within 12 hours of placing your order. Once an order has shipped, carriers do not redirect — we have to wait for it to return before reshipping.
Do you ship to PO Boxes?
Smaller items (toys, collars, brushes, most accessories) ship to PO Boxes without issue. Larger items like pet beds and carriers require a physical address.
My tracking shows delivered but I haven't received it
Wait 24 hours — carriers occasionally mark packages delivered a day early. Check with neighbors or your building's mail area. If still missing after 24 hours, email us with your order number and we'll file a claim.
My tracking hasn't updated in several days
This is normal during customs handoff for international orders. For US orders with no movement for 7+ business days, email contact@primechoicepets.com and we'll investigate.
Questions?
Email contact@primechoicepets.com, Mon–Fri 9am–6pm EST. A real human answers, and we aim to respond same business day.
